Lead Specialist Technician – Learning Technology Support

Vacancy ID: 8568
Main Location: CSM - King's Cross, London UK
Hours: 35
Contract: Permanent
Salary: £39,275 - £47,120 per annum
Closing date: August 16, 2022 10:55 pm

The role

As a Lead Specialist Technician, you will lead and manage the Learning Technology Support Team at CSM. You will provide specialist AV expertise and guidance through 1st and 2nd line support services, remotely and in-person to staff on campus and staff working from home. You along with the LTS team will have responsibility for the support and maintenance of all meeting room, lecture, seminar, sprint, creative, public and corporate events, and student-facing AV and learning support infrastructure at Central Saint Martins. You will be responsible for the day-to-day operation of resources linked to the delivery of the Learning Technology Support resources (ensuring staff and students work in an environment that is both productive and safe), for the maintenance of systems, and for the ordering and installation of equipment and materials, ensuring the effective use of suppliers and contractors. You will be responsible for the creative development of the LTS resources, in discussion with stakeholders,

You will not only bring key skills with you but will have the opportunity to develop new skills and experience across a wide range of learning technologies support in an evolving area. You will be working with a range of Technicians in the LTS resource at CSM.

Why choose us?

University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2021. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality.

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance. 

Your Profile

Before completing an application form, candidates should please download the candidate information pack and the job description/person specification for the role and read the full list of requirements and selection criteria before applying, as this will be the criteria on which your application will be assessed.

Requirements of the role:

You should have professional and relevant experience, gained through working in creative or heritage industries and/or in education. You must be able to demonstrate and pass on technical skills with colleagues and stakeholders, have an in-depth knowledge of current live, hybrid and virtual events technologies as a minimum, with fair knowledge of or interested in developing knowledge in streaming and online events, lecture capture and communications tools. An interest in emerging practices in the HyFlex learning space and related areas would also be advantageous. You must be able to demonstrate keen independent organisation and self-motivation, and be capable of passing on technical skills to a wide range of staff/client capabilities, with an appreciation of the challenges involved in supporting in-person and online AV for teaching and learning and/or events. A demonstrable awareness and appreciation of the need for high levels of customer care is needed, experience in leading a professional AV team and an understanding of formal and responsive, agile approaches to supporting digital audio-visual environments is beneficial.

UAL is committed to addressing the under-representation of staff from Black and Minority Ethnic communities, using our student profile as a reference point.

In return, University of the Arts London offers generous leave, an attractive salary and pension plus a commitment to your continuing personal development and training in an environment that encourages excellence, creativity and diversity.

If you have any queries about this role please email the CSM Resourcing Team on 0207 514 7885 or at jobenquiries@csm.arts.ac.uk.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

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Academic Career Pathways

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Staff Diversity

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Staff Benefits

Our staff have access to a range of benefits, which recognise and reward their contributions