Customer Service, Sales & Enquiries Assistant (UAL Short courses)

THIS JOB HAS NOW CLOSED

Main Location: UAL - Various sites, London UK
Hours: 35
Contract: Permanent
Salary: £25,645.00 - £29,851.00 per annum
Closing date: January 28, 2022 11:55 pm

The role

You will work towards providing a positive and quality service to all internal and external UAL Short course customers.

You will be part of the UAL Short Courses Ltd community; working at designated college site/s and responsible for short course enquiries and customer service administration for all 6 UAL college brands;
Central Saint Martins,
London College of Fashion,
London College of Communication,
Chelsea College of Arts, Wimbledon College of Arts & Camberwell college of Arts.

This post is a primary point of contact for students requiring short course information and advice via telephone, email, IM Chat and in person, and is a key sales role, actively converting enquiries to bookings and supporting the conversion of course cancellations into transfers to assist the short course business to meet its financial targets and support the wider student experience.

This role is part of the Customer Experience and Sales Team, who are responsible for sales and administration of approximately 16,500 short course bookings each year onto 1800+ courses across the 6 UAL college brands.

The post holder(s) will respond to the associated enquiry management, course cancellation notifications, transfers/refund processing, and the administration of specialist short course programmes.

Why choose us?

UAL Short Courses is committed to creating diverse and inclusive environments for all staff and students to work and learn – a workplace where we can be ourselves and reach our full potential.
We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks.
We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Your Profile

You will have extensive experience in providing customer experience via great communications skills; in-person, via email and phone. 

Relevant experience working in front line customer service in an international, education or arts context.

Interest or experience in art and design education or the broader creative industry.

Experience working independently without direct supervision.

Experience of dealing with difficult situations or confidential matters according to policy and procedures, referring to others as required. 

Experience with dealing with international customers and meeting the needs of all students to contribute to an inclusive and accessible service.

Knowledge of financial processes and data protection.


Please apply early as the application closing date may be held earlier should sufficient applications be submitted.

Should you have any queries please contact us on RKEEstaffrecruitment@arts.ac.uk

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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Academic Career Pathways

Our staff development programme can help you focus your skills and grow your academic career.

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Staff Diversity

We value the diversity of all our staff and the enrichment this brings to our community.

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Staff Benefits

Our staff have access to a range of benefits, which recognise and reward their contributions