Course Support Administrator x32

Vacancy ID: 7946
Main Location: UAL - Various sites, London UK
Hours: 35
Contract: Permanent
Salary: £29,851 - £36,377 per annum
Closing date: June 5, 2022 10:55 pm

The role

As part of UAL's commitment to provide a world class student experience we are launching The Student First – Registry and Course Support programme. At the heart of this will be a brand-new course support function, providing a first-class customer support service that will enhance our academic delivery and will place an increased focus on the student experience.  

We are now seeking experienced customer service administrators to provide administrative and customer service support to a portfolio of courses. This will include supporting academic course teams, responding to student queries, providing information, managing course level communications, and maintaining accurate student records. Embedded into the heart of a designated portfolio of courses, these roles are both hands on and highly stimulating. 

Joining this new function at its start, you will help contribute to the development of the service, whilst developing your own career path in a creative environment that welcomes your customer focused and relationship building skills.

As this is a student facing role, the requirement will be to work at least 4 days in the office. 

Why choose us?

University of the Arts London is the world’s second University for Art and Design in the QS World University Rankings® 2022. Our diverse and talented community comprises over 5,000 academic, professional, and technical staff. Together we are committed to social purpose. This includes creating a better a more sustainable world and championing race equality.  

We offer highly creative working environments that inspire staff across all areas to fulfil their potential and continuous training to further develop their skills and expertise. We also offer hybrid and flexible working practices, and excellent staff benefits to improve your work life balance.  

Your Profile

We value the diversity of experience our staff bring with them. Whilst experience of working in a Higher Education setting will be helpful, we positively welcome front line customer service experience from across a range of sectors. Key to this role will be your effective written and oral communication skills, the ability to plan and prioritise work and achieve outcomes, and your collaborative approach. Successful candidates will also be confident in the use of Microsoft applications. If you meet these requirements, the opportunities open to you at UAL are hard to beat.

We encourage early applications as interviews will be held prior to the closing date advertised.   

Please note we will be running a live webinar soon. To register please contact StudentFirst@arts.ac.uk as this is a great opportunity to find out more about the team and the role.

Closing date: Sunday, 5th June 2022.

Interviews will be scheduled during weeks commencing 23 May, 6 June and 13 June. 

If you have any queries about this role, please contact Emmy Beazley-Williams, Resourcing Adviser on 020 7514 6685.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

Candidates are advised to submit applications early.

Image link to "Academic Career Pathways" page

Academic Career Pathways

Our staff development programme can help you focus your skills and grow your academic career.

Image link to "Staff Diversity"

Staff Diversity

We value the diversity of all our staff and the enrichment this brings to our community.

Image link to "Staff Benefits" page

Staff Benefits

Our staff have access to a range of benefits, which recognise and reward their contributions